Tuesday, November 3, 2009

Being human... not

We got to the service center to get some repairs done on our car. I chose to remain in the car and M went about all the coordination. You should see this service station... It's small yet completely packed for one thing. During the time we were there at least a hundred cars would have come in and another hundred would have left the place. Cars move in and out of small gaps like they are toys. The washing area rolls out at least six cars every fifteen minutes. All cleaned and polished manually. And during all this time, not a single accident, not a single scratch. The flow, the process seemed incomprehensible to a lay observer's eyes. But there was a pattern, some process - for everyone seemed to know what to do and continuously went about it.

M parked in the middle of two rows of cars and got out to talk to the in-charge at the reception. I stayed behind and started reading a book. A couple of lines later a man with crisp and clean blue and white shirt and trousers and an air about him that indicated that he was the supervisor around stood in front of the car waving his hand clearly displeased at something. He gave a sweeping look inside the car - it felt like he was looking through me than at me. May be the glass was reflective and he couldn't see me. Soon another man wearing overalls opened the car and sat on the driver's seat and pulled the car into a snug parking slot. All the while completely ignoring my presence. It suddenly felt inanimate that i was not acknowledged.

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